Privacy policy
Last updated: November 30, 2025
Floresta Cacao is committed to protecting your privacy.
This policy explains what personal information we collect, how we use it, and the choices you have.
By using this website or placing an order, you agree to the practices described below.
Information We Collect
We collect the following personal information when you interact with our store:
• Contact details: name, email address, billing and shipping address
• Order details: items purchased, payment method, delivery information
• Payment information: processed securely by Shopify (we never see full card details)
• Usage information: pages visited, device type, and general browsing activity
• Communication: any messages you send us
How We Use Your Information
We use your information to:
• process and deliver your orders
• communicate with you about your purchase
• respond to questions or support requests
• send optional marketing emails (only if you opt in)
• improve our website and services
• prevent fraud and keep the store secure
We do not sell your personal information.
Sharing Your Information
We only share your information with:
• Shopify, who powers our online store
• Payment providers (e.g. Shopify Payments, PayPal)
• Delivery carriers (Royal Mail and international postal partners)
These partners only use your information to provide their part of your order or support.
To learn how Shopify handles data, you can read their privacy notice here:
https://www.shopify.com/legal/privacy
Cookies & Analytics
Our website uses cookies to function properly and to understand how visitors interact with the site.
You can control or disable cookies through your browser settings.
Your Rights (UK & EEA)
You have the right to:
• access the personal information we hold about you
• request corrections to inaccurate details
• request deletion of your data (where applicable)
• opt out of marketing emails at any time
To exercise these rights, please contact us at:
info@florestacacao.co.uk
International Transfers
Because our store is powered by Shopify, your data may be processed outside the UK or EU.
Shopify uses recognised safeguards to protect this information.
Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will always be posted here.
Contact Us
For any questions about this policy or how your data is handled, please email:
info@florestacacao.co.uk
