FLORESTA CACAO — TERMS OF SERVICE

Last updated: November 30, 2025

Welcome to Floresta Cacao.
By visiting our website or placing an order, you agree to the following Terms of Service.
Please read them carefully.

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1. Using Our Website

To use our website and place an order, you must be at least the age of majority in your region. When creating an account or placing an order, you agree to provide accurate and complete information.

You are responsible for keeping your account details secure.

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2. Our Products

We do our best to display our products accurately, though colours and appearances may vary depending on your device.
All product descriptions and prices may change without notice.
We reserve the right to limit quantities or discontinue products at any time.

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3. Orders

When you place an order, you are making an offer to purchase.
Your order is only accepted once payment is processed and we send you an order confirmation.

Orders may not be cancelled once accepted.
If an issue arises, we will contact you using the details provided at checkout.

Purchases are for personal use only and not for resale.

All purchases are subject to our Refund Policy.

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4. Prices & Payment

All prices are listed in GBP unless stated otherwise.
Prices may change without notice.

You agree to provide accurate payment information and authorise us to charge your payment method for your order, including taxes and shipping fees.

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5. Shipping

Once your order is handed to the carrier, delivery times may vary and are not guaranteed.
We are not responsible for delays caused by postal services, customs, or events outside our control.

Please ensure your shipping address is correct — we cannot replace items lost due to incorrect details.
See our Shipping Policy for full details.

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6. Intellectual Property

All content on this website — including text, images, logos, and design — is owned by Floresta Cacao or our licensors.
You may not copy, reproduce, or distribute any content without written permission.

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7. Third-Party Services

Our store is powered by Shopify.
Other third-party providers may also be used for payments, analytics, or shipping.
These services have their own terms and privacy policies.

We are not responsible for the content or practices of third-party websites linked from our site.

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8. Feedback & Reviews

If you submit feedback or a review, you give us permission to publish or use it for promotional purposes.
You must have the rights to any content you submit and ensure it does not violate laws or third-party rights.

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9. Prohibited Use

You agree not to use the website for unlawful purposes, to transmit harmful code, to attempt to gain unauthorised access to the site, or to interfere with the operation of the store.

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10. Limitation of Liability

To the fullest extent permitted by law, Floresta Cacao is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

This does not affect your rights under UK consumer law.

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11. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be posted on this page.
Your continued use of the site means you accept any updates.

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12. Contact Information

For questions about these Terms, please contact us at:

Floresta Cacao
info@florestacacao.co.uk
UK